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NBG
NBG (@guest_1687979)
September 7, 2023 07:50

After i filed a compliant with the Bureau, i got my bonus posted.

lifehacker
lifehacker (@guest_1692883)
September 13, 2023 16:17

How long after you filed the compliant did it take to get your bonus? I tried working with my banker as well as the business phone line ever since the bonus payout deadline of August 31.

I finally submitted a case to the CFPB today, September 13.

NBG
NBG (@guest_1692991)
September 13, 2023 17:57

About 10-15 days

tinker25
tinker25 (@guest_1694766)
September 15, 2023 13:57

Mine was the next biz day, I was pleasantly surprised how quickly I got the $500. Guess it varies.

lifehacker
lifehacker (@guest_1708660)
October 4, 2023 08:54

After submitting my case to the CFPB 9/13, the bonus was deposited September 28. I was contacted by the office of the Chairman on September 19, who said that they were looking into the request.

On September 26, the representative reached out and notified me that I did fulfill all the requirements, and for some reason the promotion was never added to my account. On 9/28 the bonus appeared in my account, as of 9/26.

Lots of work with this bank. I recommend to keep all records and account promo codes, and submit to the CFPB the day your bonus deposit window expires without a bonus being posted.

Alejandro
Alejandro (@guest_1708996)
October 4, 2023 19:01

Hi,

I guess I am now in the same boat. They are asking for promo code. I gave them a copy of the language and wording of the offer. Not sure if I have to go directly to CFPB. Any ideas?. Thanks community!!!

lifehacker
lifehacker (@guest_1721030)
October 23, 2023 05:12

I recommend you submit your case on the last day of the period for when your bonus was supposed to have been paid. It sounds like no one is having any luck with the bankers. I was given the run around for weeks – senior manager out of office, no return calls, etc… But after submitting my claim, which is really easy, I got results in two weeks.

CM
CM (@guest_1683795)
August 31, 2023 19:13

I opened my Citizens business Adviser account in April, and met all the requirements for the $500 bonus, but my bonus never posted; it is supposed to post by today – August 31st. When I contacted Citizens by phone, they acted unaware of the bonus, but I left my information and they said they would reach out to the team and someone would call me back by today, but they never did.

So I contacted the branch today where I opened the account, emailed him the requirements for the bonus (which I also noted when signing up for the account!) , and the person I spoke with said he will escalate the issue tomorrow if the bonus doesn’t post. He is not allowed to escalate it until after August 31st. Fingers crossed. If the bonus doesn’t post, I will be filing a CPFB complaint.

CM
CM (@guest_1684377)
September 1, 2023 17:19
  CM

No bonus, $25 fee. Surprised, right? So the banker will need to wait up to 5 business days to hear back from the department about the bonus. This should be a simple, clear cut process!

tinker25
tinker25 (@guest_1678194)
August 23, 2023 10:02

convert to Clearly Better Business Checking w/ $0 fee, continue until we get the bonus

Ethan
Ethan (@guest_1676365)
August 20, 2023 23:33

Similar to many others, they are denying my bonus. I called the banker who opened my account in March, she then contacted the back office and came back saying the back office told her there was never a $500 offer and the best they ever offered is $250!!! this bank is unbelievable. Every one affected should definitely CFPB.

NBG
NBG (@guest_1677485)
August 22, 2023 13:02

my 3rd call to citizens and they are still clueless. Filed a CFPB compliant.

tinker25
tinker25 (@guest_1672571)
August 15, 2023 10:27

The denial of bonus warrants CPFB complaints if not granted. Working with my banker now, let’s see how it goes.

Sandy
Sandy (@guest_1668629)
August 8, 2023 12:05

I opened the account in Branch in March with 10k and fulfilled all conditions but now they are denying any such offer. While opening the account the banker confirmed the offer and she even printed the offer for me in the branch. I visited the branch couple of days back and they confirmed I have completed the requirements but their internal/ marketing department is denying the offer. 10k blocked for 6 months with no output 🙁 !!

NBG
NBG (@guest_1671546)
August 13, 2023 16:13

Same here. Called and gave them the copy of offer and they are investigating with Marketing. Folks who got bonus were the ones who must have signed up with the first offer for NY/NJ which expired late march. The public offer which expired in May is the one that is in limbo. I might be wrong though. I have time till end of month to cancel.

sirCharles
sirCharles (@guest_1661558)
July 28, 2023 11:28

3/22/2023 Applied & Opened in Branch (NYC) – Initial deposit of $3 lol
4/24: $5000 ACH Deposit
4/28: $25 Service Charge (This actually put my account to $4978)
5/17: Got a service charge rebate (Account now back to $5003)
Month of May: 3 ATM Deposits
Month of June: 7 Transactions (Mix of $1 cash app reloads, atm deposits and a chase RTP Transfer)
7/28: $500 Balbldr Bonus

Takeaways: Surprisingly bonus posted even after my account dipped below the $5000 threshold and I was able to spread the 10 required transactions between both months. 5 transactions per month not needed (maybe just 5 total transactions?). Each transaction was at least $1 or more

Hope this helps!

NBG
NBG (@guest_1661739)
July 28, 2023 16:12

Thanks for the DP. This gives hope for me since i had the initial dep of $100 at opening in Branch. I opened mine on 3/30. Still no bonus yet. Hoping it comes thru soon.

frozy
frozy (@guest_1658986)
July 24, 2023 10:08

Does anyone have a screenshot of the offer? Bonus did not post to my account and they’re saying now there was no such promo

Just another Masshole
Just another Masshole (@guest_1659501)
July 24, 2023 23:51
Just another Masshole
Just another Masshole (@guest_1657534)
July 20, 2023 22:16

Anyone receive payouts from this yet?

NBG
NBG (@guest_1661433)
July 28, 2023 06:25

Per terms , it is end of month. I opene d in march. So it is 31 jul. Fingers crossed.

Just another Masshole
Just another Masshole (@guest_1661468)
July 28, 2023 08:34

I opened in March too—$500 bonus showed up today, dated yesterday!!

NBG
NBG (@guest_1661471)
July 28, 2023 08:41

Nice. I might be toast as my first deposit was a $100 ATM deposit and the actual 5K came later.

Just another Masshole
Just another Masshole (@guest_1661992)
July 28, 2023 23:58

Same for me—$100 initial deposit in branch and $5k later on another day

Chris
Chris (@guest_1661479)
July 28, 2023 09:00

Same

NBG
NBG (@guest_1661489)
July 28, 2023 09:17

What was your date of opening?.

Just another Masshole
Just another Masshole (@guest_1662727)
July 30, 2023 16:57

NBG I opened on March 28, in New York State

MAC944Turbo
MAC944Turbo (@guest_1631908)
June 9, 2023 19:04

 William Charles

Just FYI, deal is marked as expired but still appearing on best bank bonuses list.