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Pang
Pang (@guest_740474)
March 27, 2019 20:41

closing this account appears to be difficult. i called the 800 number and they said they can’t close it over the phone. I have to either mail in the request or go to the local branch. I asked if there’s other method, since no branch near me at all, after the customer service person asked around and came back saying i can email in a scanned copy of the request to close it too.

i asked if i want a casher’s check to be mailed to me, if there’s a charge for that? he said he’s not sure, usually there’s a 5 dollars charge, but since i m closing the account, might waive that. but he is not sure.

i guess i have to scan in the request and go from there. will report back once it’s done.

veeRob
veeRob (@guest_707373)
January 16, 2019 19:15

WARNING: I DID NOT GET THE BONUS AND LOST $20 ON THIS DEAL! Pretty frustrated here. Applied for account on 08/12, approved and $100 deposit processed 08/27. Spent the next 30 days funding my account via various ACH’s from other banks and various gig economy jobs (Lyft & Amazon). By 09/26 my account had over $2,500 in it, and on 09/28 I ACH’ed out the excess to leave the account with $2,500 exactly. On 10/05 I got hit with a $10 service charge and used secure messaging to ask them to remove it as it was an error. They explained it was because my account was under $2,500. I explained that it was the first month of my account and I was funding the account and to please just reverse the charge. They said I’d have to call in to do that, which I did and I told the charge would be reversed. I realiazed that the first $10 service charge would cause my account to go below $2,500 for October, so I would obviously get another $10 service charge on 11/05. On 10/15 when I realized this I ACH’ed in $50 so it wouldn’t be a continous cycle. Sure enough, on 11/05, another $10 service fee hit. Further, the original $10 fee reversal never hit. I was dreading another phone call to try to resolve this so I figured I’d just wait for the $300 bonus to hit and decide then if I wanted to call again to get the $20 back or just call it a $280 win. The $300 never posted. Now it’s 01/16 and I finally set aside some time to call in. First they claimed I didn’t use the debit card per the terms, and when I informed her that was not the promotion I signed up for, she looked through it again and came back with the information that my direct deposits weren’t QUALIFYING direct deposits since they didn’t come from a payroll company. DoC has successful ACH data points but they are from 2016, so either something changed or HomeStreet is just making things up at this point. The supervisor I spoke with agreed to give me a COURTESY $10 credit for ONE of the service charges but even refused to give me the other credit. That’s pretty ridiculous as my deposit history makes it very clear I should not have been charged the first service fee, which caused the second service fee. The supervisor also said I won’t be getting the bonus. It’s really disheartening when a bank posts a promotion and I meet all of the terms on the promotion only to have them make up rules after the fact. I’ve encountered this sort of thing once or twice before with other banks, and I’ve had a 50/50 success ratio on banks honoring the promotion as it’s clear I filfilled the requirement in good faith. I plan to run this up the chain, but at this point it doesn’t look like… Read more »

veeRob
veeRob (@guest_707413)
January 16, 2019 20:10

Well, it looks like HomeStreet Bank _IS_ doing the right thing.

Just got a call back from a supervisor. They reviewed my account and discussed with a manager and made a “one time exception” to honor the bonus and reverse the service fees. Hopefully they show up in my account in the few days as promised and this will be the end of this saga.

But the takeaway seems clear on this, so hopefully  William Charles can update the data points… *** ACH looks to NOT trigger the direct deposit requirement for HomeStreet Bank in 2018 ***

William Charles
Admin
January 16, 2019 20:16

What ACH did you actually use?

veeRob
veeRob (@guest_722526)
February 14, 2019 19:29

Sorry for the late response, never saw your message  William Charles. I had ACH’s from Lyft and Amazon Flex.

William Charles
Admin
February 14, 2019 21:26

Np, thanks

Abdol Chogi
Abdol Chogi (@guest_667252)
November 3, 2018 13:47

Sweet, $300 bonus posted on 10/31. Will wait till Feb to close to the account 😉

ballaststones
ballaststones (@guest_667558)
November 4, 2018 14:06

My bonus processed 10/31. DD was from p2’s work in two ~$600 portions.

sonia
sonia (@guest_668825)
November 7, 2018 00:57

did you use legit work DD or bank transfers? If bank transfers which did you use? thanks!

MT
MT (@guest_666309)
November 1, 2018 12:42

Select checking account opened 8/20. DD from employer posted 9/14. $200 bonus posted 10/31.

I sent a message to customer service on 10/29 asking when to expect the bonus and received a canned response back without any specific date (“Bonus will be paid within 100 Calendar days of account opening if the bonus requirements are met. Your new account must remain open until the bonus is processed in order to receive the bonus.”). I’m not sure if that helped nudge the bonus posting.

Matt P
Matt P (@guest_663786)
October 26, 2018 21:49

DD from my employer hit 10/12. $300 bonus posted on 10/23. Not bad, now just need to wait for 6 months with the $2500 there.

Jordan
Jordan (@guest_664489)
October 29, 2018 13:09

Wow. My DD hit on 9/7 and still no bonus. When I messaged them, they stated they hadn’t reviewed accounts yet associated with the offer. You’re making me wonder if I’m in the minority now with not receiving it yet.

Jieyu
Jieyu (@guest_664627)
October 29, 2018 17:43

DD hit on 9/14 and so far no bonus yet. Looks like we are on the same boat

t
t (@guest_660218)
October 19, 2018 10:52

DP: $10 bank fee was not waived despite calling.

9/6: $100 initial deposit
9/14: employer DD $1k (9/28: Bill pay -$1k)
9/28: employer DD $1k (10/3: Bill pay -$1k)
10/5: $10 service fee hit
Since the minimum balance requires to keep fee free was $2.5k, I didn’t meet the requirement before the statement hit and was charged a fee.
I was going to do the usual song and dance to get the fee waived but the CSR was adamant that he cannot waive a service fee. I complained that despite the billpay, I could not have met the minimum balance within 30 days given the DD schedule… No luck.

sonia
sonia (@guest_638295)
September 3, 2018 13:01

For anyone who has done DD with Homestreet recently, what worked?

Sam
Sam (@guest_641362)
September 11, 2018 22:07

I’ve done 1 payroll DD (more than $1,000) so far. By the way, is 1 $1000 DD enough to fulfill the DD requirement?

Sam
Sam (@guest_642544)
September 13, 2018 21:40

I Secure Messaged HomeStreet Bank to verify whether or not a single direct deposit of $1,000.00 or more was sufficient to meet the DD requirement. Was told (through SM) to call their toll free customer service 800-719-8080. I called and phone rep confirmed that my single payroll direct deposit of more than $1,000 has fulfilled the DD requirement since it was from employer and was deposited within 60 days.

t
t (@guest_660210)
October 19, 2018 10:43

Thanks for DP

psh
psh (@guest_637191)
August 30, 2018 16:34

Two weeks later and account is still open. They’re still holding my $100 opening deposit, but I’m guessing that’s maybe until they receive and process my paperwork.
I was 19/24 and 10/12 when I applied.

Sam
Sam (@guest_634271)
August 25, 2018 09:59

When it says “qualifying direct deposits of $1,000.00 or more”, does that mean 2 or more direct deposits are needed within 30 days or will 1 direct deposit of more than $1,000 be sufficient?

James
James (@guest_632678)
August 22, 2018 23:54

Opened Premium Checking last week. Sent check and check is pending deposit as of today. I had opened 13 bank accounts since 10/2017 and my account has not been shut down so there’s hope regarding the Chex sensitivity.