Posted by William Charles on September 5, 2018
Credit Cards

Published on September 5th, 2018 | by William Charles

33

American Express Has Run Out Of Phyiscal SPG Luxury Cards – Regular SPG Cards To Be Sent Out

American Express has run out of physical SPG luxury cards due to high demand (I guess caused by the three day window). American Express has stated that affected customers should receive the SPG luxury card sometime in October but in the meantime the following will happen:

  • Impacted new Starwood Preferred Guest American Express Luxury Card Members can expect to receive an interim Card design in the mail within 10 days of being approved for the Card. These interim Card designs will provide access to all of the great benefits and rewards of the new Starwood Preferred Guest American Express Luxury Card. Card Members can use these cards immediately online or at point of sale. If eligible for a Welcome Bonus, any eligible purchases made on this Card will count toward the Welcome Bonus spend threshold.
  • Current Starwood Preferred Guest American Express Card Members who upgraded to the new Luxury Card can continue to use their current Starwood Preferred Guest American Express Cards, which will provide access to all of the great benefits and rewards of the new Starwood Preferred Guest Luxury Card. Card Members can use these cards immediately online or at point of sale. If eligible for an upgrade bonus offer, any eligible purchases made on the current Card from the time of upgrade will count toward the bonus spend threshold.

Pretty sure something similar happened with another American Express card, just can’t remember what card it was. As I said I guess demand was bigger than they expected due to that three day application window that a lot of people took advantage of. If you received an upgrade offer, it might be worth a second look.

 



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JL
JL

Sounds like what happened to CSR when it first came out.

Ian
Ian

this is the funniest DOC headline I’ve seen in a while

Davidrotts63
Davidrotts63

Now amex thinks this card is a killer card, and don’t realize it’s all the window and the card isn’t a ripoff.
I don’t recall this happening with an Amex, but it happened with the CSR metal cards. Yet they were able to make plastic replacements on the spot, weird that it’s such a big deal for amex to have more made quickly.

Davidrotts63
Davidrotts63

And the card is a ripoff*

readerS
readerS

No. I don’t think amex is fool. They know what they are doing.

Also, cheap technology may command more time for production.

Josh
Josh

Now they’re gonna print millions of these and then realize that all the demand was front-loaded by churners…

Max
Max

Maybe they knew they had a shit card and wanted to rope in all the churners to paying $450 for almost nothing 😉 so they gave the 3 day window to entice everyone to come crashing in 😉

Josh
Josh

I mean, it’s a $150 effective annual fee after the easily-used $300 credit, and 100,000 Marriott points are worth much more than that even if you use terrible redemption rates.

It’s not a particularly good long-term card, but it’s a decent one year pickup for churners who regularly stay at Marriott or SPG properties.

Elmer
Elmer

Until they start clawing back the $300 credits for yet unknown reasons.

Josh
Josh

Honestly, that’s being paranoid. *If* it turns out that this card causes AmEx massive losses, like the CSR did, then it’s much more likely that they will change the T&C’s to make the $300 credit more restrictive going forward (ie, only for incidentals and unable to be used on room rates).

But for now, AmEx has made it very clear that room rates directly qualify for the $300 credit. They’re not going to risk the PR nightmare of clawing back the credits which were legitimately used in accordance with the active terms and conditions in effect.

And anyways, it’s not even likely that they’re going to change those terms and conditions going forward. It’s a $450 AF card in a highly competitive market with a number of other cards in the same range – and this is one of the weaker, more restrictive, less desirable high-end cards on the market. They have no reason to water down the card – if anything, I would expect enhancements after it fails to attract new customers going forward.

Elmer
Elmer

Keep on expecting those enhancements. How often has Amex (or any provider) added enhancements after the card launches? I wouldn’t get my hopes up.

WG
WG

You are forgetting that the $150 is also being mostly, if not totally being totally wiped by the value of the annual of the annual certificate value. Still, with all things considered, the Ritz Carlton Visa has an overall total better benefit package to go with the card than this amex card. RC visa is on this same exact fee structure and has the free night certificate now added on. But, the RC visa has so much more to offer in the benefits that chase has carved out for this specific card even better than the CSR. The RC visa even has travel medical dental for 50K built right in when used for the trip charge as well as the $100 credit companion air credit(not on CSR). Both of these CSR and RC visa has PRIMARY auto rental. where does the amex leave you??, probably secondary, just like my centurion card.

Ian
Ian

no, this is just a PR ploy, they wanted to be able to claim that they ran out of physical cards cuz the demand was so high (a la CSR)

TimF
TimF

Didn’t they run out of the new metal platinum cards when everyone started requesting new cards to try and get metal ones?

Snorlax
Snorlax

Yes, I believe so.

Rick
Rick

I don’t think so. Applied on the last day of the 3 day window and got approved a week later. Just got the we shipped your card message yesterday in 7 to 10 day

Drivesabrowntruck
Drivesabrowntruck

Didn’t realize there were supply issues with flimsy plastic card stock, maybe Chinese tariffs are to blame.

CM

+1! The excuse looks really lame! Perhaps it’s more than just a different design, though — the pic of the card spots contactless symbol, so, perhaps they just don’t have the proper stock of these cards with the contactless chip?! Still sounds pretty lame!

JP
JP

Has anyone been approved for SPG Luxury and then upgraded SPG Personal to SPG Luxury and received confirmation from Amex that they are eligible for the new signup bonus and upgrade offer?

Dan
Dan

This card is not even close to the CSR. Weird…

PoorChurner
PoorChurner

lol @ when Amex dream bubble pops next year when they thought they hit a home run with this card.

Jason
Jason

I don’t know why anyone who regularly stays at spg or Marriott wouldn’t want this card. Of all the premium cards is the easiest to pay for itself. It’s essentially $150 for a 50k night, which you can easily get double or triple the value for. You’d have to try to NOT get your money out of it.

Rick
Rick

I stay at Marriott a lot on my personal trips and agree it’s a great deal, but the problem is most churners don’t get paid to travel and $450 is a lot of money for someone who takes one or two vacations a year. They rather churn cards than have an annual free night that’s worth the double the AF

R Johnson
R Johnson

Looks like a regular SPG card to me, at least the one I got. Question: Will the 100K in points be SPG points or Marriott points? I have both an SPG number and a Marriott number – I gave Amex my Marriott number. Are they still doing the 3 for 1 “linking” program?

Novacat05
Novacat05

“SPG points” are no more, they were all already converted in a one-time deal at the 3:1 rate. The 100k points are “marriott points”.

R Johnson
R Johnson

When I look at my SPG account I still have points in there. Do I need to transfer them to Marriott? Thanks for the note.

Glenn
Glenn

Yes

AJ777
AJ777

I received mine today… I applied Aug 26

jd
jd

lol are they trying to imitate the illusion of CSR to imply how popular their card is?

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