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Greg
Greg

This was a LONG walk

1/14/2023 Opened with $500 from Chase Hyatt
1/21/2023 Added $208 through ACH
1/22/2023 Tried to pay utility bill for $202, debit failed
1/22-2/26 Called multiple times to get the debit card unlocked, each time rep said fraud team would look into it and get back to me, they never did.
3/16/2023 Got a call that the debit was unlocked – yep three days after the promotional period to spend $200 expired.
3/16/2023 Made utility payment of $202. Sent secure message explaining the situation and asking for bonus. Never got a response.
4/2/2023 Filed CFPA complaint, the only Firstrust they had was Firstrust Mortgage. CFPA said I had the wrong company and closed the case.
4/12/2023 Filed BBB complaint.
5/9/2023 $250 bonus posted.
Did not get the points. I will close the account, and pay the $25 early closure fee.

ted
ted

Rec’d cash portion of bonus today – opened late Jan/early Feb.

ps
ps

Just got bonus today
Acct opened Jan 23

Ashley
Ashley

Same.

Zalmy

Still no bonus. Anyone else from February got theirs?

Zalmy

Update: $250 came through on 3/28

BRIAN ANDERSON
BRIAN ANDERSON

i don’t see in the terms and conditions where Firstrust Bank is offering a bonus of $250. I only see bonus points of 5000 and 10000. am i looking at this right ?

ted
ted

Cash + points was old bonus, expired now. Current bonus is just points

Slick Nick
Slick Nick

Any DP on the cash portion paying out? I completed my $200 transaction on Feb 2nd, and still nothing (points were immediate)

ted
ted

did you try contacting them?

Bobo
Bobo

I asked, and here’s what they said: “Cash bonuses are paid out within 60 days of meeting the spend requirement.” So if you still haven’t been paid by then, message them — that’s my plan. 🙂

ted
ted

Nice, did you look at what to spend the reward points on yet? I looked quickly but wasn’t sure if one thing was considered best bang for your buck

ps
ps

I spent 200 for bjs gift card in Central Jersey. Its almost a week now. Didnt see 250 bonus yet. Is it valid purchase or i am missing something.
Opened account with 250 bonus offer.

vc

“I spent 200 for bjs” 🤐

ps
ps

Lol. Rofl

Mikee
Mikee

I got the 5000 Rewards Points immediately after I spent $200+ a week ago, while I haven’t got the $250 bonus yet either.

ps
ps

same. i read in some comments as it gets credited in couple of days though .m still awaiting

BRIAN ANDERSON
BRIAN ANDERSON

Cash + points was old bonus, expired now. Current bonus is just points

BRIAN ANDERSON
BRIAN ANDERSON

Cash + points was old bonus, expired now. Current bonus is just points

BRIAN ANDERSON
BRIAN ANDERSON

Cash + points was old bonus, expired now. Current bonus is just points

ps
ps

Got 250 bonus today

Dom
Dom

Gave this a go but denied due to Chex:

“Firstrust Bank is unable to approve your request at this time…We obtained your Qualifile Score [from Chex] and used it in making our credit decision…

Qualifile Score: 572

Key Factors that Aversely affected your Qualifile Score:
– Recent unique FI DDA inquiry history.
– Time at current address.
– Non-derogatory public record history.
– No evidence of property ownership.
– Asset ownership history.”

To be fair, my chex numbers ARE pretty high lol (8/3 & 14/6)

Also, does anyone know what “Non-derogatory public record history” means? I’m confused as to why a non-negative record would adversely impact my chex score?

John
John

Did you end up calling them by any chance?

Dan
Dan

Jesus christ I dint realize DOC would fuck my formatting this bad, apologies but I have no idea how to fix it. So I signed up when they were only offering the bonus points. Walmart MO triggered the bonus which posted the next day. Points are redeemed through a 3rd party service called scorecard rewards. I was not able to sign up for this service until my points posted, so if your getting errors you might just have to wait until you have some points. Heres the cost of some of the items we all might be interested in. Apologies for formatting, im not sure if DOC Supports excel tables. Item Cost CPP $25 ACH Cash Back 3600 0.69 $50 ACH Cash Back 6500 0.77 $75 ACH Cash Back 9500 0.79 $100 ACH Cash Back 12400 0.81 $25 Stockpile GC 3000 0.83 Most $50 GC’s 5500 0.91 Most $100 GC’s 10800 0.93 There is also a “$50 Live event code” reward for only 800 points, almost certainly a pricing error. The website kinda sucks and Im not sure how much markup they charge, so YMMV on what your able to get out of that. Terms also state redemptions are limited to 1 code per purchase. The code is redeemed on another 3rd party website.

Greg
Greg

Thanks, I think I will take the extra $25 ACH and be done with it.

Dan
Dan

Of course I signed up mere days before the cash offer went live. Heres to hoping they will match

Dan
Dan

Update: CSR was not able to match new bonus