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pedro
pedro

Do they mail out a 1099 ? I got an email saying they have my tax form, but it won’t let me login since my account is closed.

Master Allan
Master Allan

What an ordeal. Clear some time on your calendar.

Opened May 2020. Messaged to cancel 12/23/20 – got some repetitive inquiry if I really wanted to.
12/31/20 Called to Cancel
1/5/21 Secure messaged to confirm cancellation and received confirmation. PenFed moved funds to savings
1/13/21 – $10 service charge and $2 paper statement fee (WTF? I never had this set)
1/14/21 – Called again and insisted charges are to be reversed and “The check (remaining balance) is going out today.” Definitely disorganized. What you hear the 1st, 2nd, or maybe 3rd time is not what ends up happening.

M
M

The checking account was finally closed after almost two weeks and 4 phone calls. I think what finally worked was asking for a supervisor. The statement had closed with a $10 negative balance between the time I made the request and the time the account was actually closed.

Justin
Justin

Anyone have a followup/resolution to this Uber fraud charge? I got the bonus three months ago and left the account untouched at a balance of 500.01 to waive the monthly fee. I checked today and realized I had two Uber Amsterdam fraud charges as well. As a result, I’ve also been charged three monthly fees since then. Will have to call them tomorrow to sort this out.

JP
JP

Found out same today…$9.14 uber amsterdam…no email no phone call notifications and two monthly service charges of $10… :facepalm:

bonji
bonji

I just had the worst experience with them. I called to close the accounts, but did not see them closed the next day. So I called again, the representative said she didn’t see any request submitted for me. Ok, so I let her submit a request again, and I even got the case number from her. Three days later, I got charged a 10 dollar service fee and I have a negative balence on my account. In the meantime, I was trying to contact them by secure messages. I thought I was very clear that I wanted my accounts closed, but they replied 2 days later asking me are you sure you want to close the accounts? I said yes please. It took them another 2 days to write back to me and ask me where do I want the check to be mailed to. Never thought it would be so difficult to close a bank account.

Nicky
Nicky

Just came by to say exactly the same thing. They had even told me by secure message they received my request and are closing it. I see the $10 service fee and negative balance this morning, another phone call coming back.

tikachu
tikachu

5/14 – account opened with $500 on WF, coded as purchase
5/25 – requirements met (pushed an additional 1200 after initial deposit)
8/28 – bonus posted

Eric
Eric

For now I’ve decided to keep this account and have $500 in the account to prevent the monthly fee. I’d like to leave a much smaller balance. Have any of you confirmed that any regular bank transfers from Chase, WF, etc. work to waive the monthly fee?

DP719
DP719

Eric ACH from Chase checking works to waive the monthly fee for me.

Eric
Eric

Thanks. I will try that in November.

Alex
Alex

Here’s a fun one for you. I got my bonus and sent TWO secure messages asking to close both my checking and savings accounts in early September. Apparently that never happened (I should have been diligent in monitoring them). Anyway, I got a letter today that my account was CLOSED because it was OVERDRAFTED!! Overdrafted by one of these ridiculous Uber Amsterdam charges. I AM FLOORED. PenFed seemed pleasant enough when I called but this is going to be a total mess to get straightened out.

Jason_08
Jason_08

For those of you that got hit with the fraud charges, any update? I got the provisional credit, but the case was still going according to them. I was supposed to get an affidavit, but never got it. And when I called, they said that it looks like they don’t need one from me, and are awaiting a response from the merchant? Seems kind of odd to be going to the merchant when it seems like the problem is on PenFed’s end.

Roger Pavlik
Roger Pavlik

I tried to dispute my fraud charge and was told I needed to call PenFed separately to add my birthday to my account because they couldn’t validate that it was truly me calling in otherwise.

Ridiculous. I’ll just eat the $11 fraudulent charge and close it out.

Bill
Bill

Did you call to cancel your debit card? Seems strange that they wouldn’t take care of the fraudulent charge automatically. On the other hand, calling to get your account info fixed doesn’t seem like it should be all that difficult.

Bill
Bill

I got the affidavit but did not complete it. I closed the checking account and Penfed has now closed our savings/share accounts so I consider it closed.

Jason_08
Jason_08

the thought about closing it out came to my mind, but I am not sure that would be a good course of action? If not following through they could reverse the fraud case since no follow through and they can mark the account as not paid via chex which would be much much worse.

It’s like cancelling a credit card, if any charges still come through after you close, you are still responsible for it.

Bill
Bill

Did anyone have their savings account closed by Penfed after closing your checking account? P2 and I each got a pair of emails today saying that online statements and tax statements had been disabled. When I logged in to see what was going on, the system told me “You have no active accounts on PenFed Online.”. I had left $5 in the savings account and the quarterly statement just closed.

Bill
Bill

Update — P2 and I got $5 checks in the mail today from Penfed. No accompanying letter explaining why the accounts were closed. And I’m still getting emails from them advertising their services.