Posted by Chuck on December 2, 2018
Credit Card Benefits

Published on December 2nd, 2018 | by Chuck

202

Everything You Wanted To Know About The American Express Platinum Uber Credit (Extra Step Added)

Update December 2nd, 2018: $35 credits for December are now live. If the credit isn’t showing up correctly then just delete and re-add the card.

Update October 29th, 2018:

Platinum credits now automatically go into your ‘Uber Cash’ balance. You now have to manually select Uber cash as your payment method otherwise the credit will not be used. This should make it easier to not apply these credits on business trips, but it’s been poorly handled by both Uber & American Express considering users were never informed of this change. Another issue is that if the credit isn’t enough to cover your ride you’ll need to click ‘refill options’ and then ‘just cover this trip’ to pay the remaining amount with a credit card. Hat tip to TPG

Update December 3rd, 2017:

Looks like the below issue has now been fixed and the full $35 is being applied.

Update December 1st, 2017:

As we’re now in December you should have access to $35 in Uber credits for this month. Unfortunately it doesn’t seem like the credits are working properly, it shows a $35 credit but when completing a trip only $15 is coming off rather than the full $35. I suspect this is a coding issue, but it’s something to keep in mind. If you’re having this issue I’d recommend complaining to American Express & Uber. You’d think when paying an annual fee of $550 you’d get benefits that work correctly but you’d be sorely mistaken.

If it’s intentional that it’s two separate credits of $15 & $20, then that’s even worse and equally unacceptable especially as you’d hope the bigger discount would come off first. Update: When using UberEats the full $35 credit is being applied, so it doesn’t look like two separate credits is intentional. Fingers crossed this is fixed quickly.

Hat tip to reader @PresleyTried

Original post March 30th, 2017:

The Amex Platinum card now comes with $15 of monthly Uber credits free when you add your personal Platinum card to the Uber app. In this post we will look at what you’ll likely want to know about the credit. First some basics:

  • You receive a $15 credit every calendar month
  • In December you receive an additional $20 credit (so total of $35)
  • Platinum card earns 2x points per $1 spent on Uber, but you don’t have to use your Platinum card to use the credit if your fare is over $15
  • If you have more than one personal Platinum card  (e.g. a regular Platinum and an Ameriprise Platinum), you’ll get $15 for each.

 

F.A.Q’s

My credit isn’t showing, what do I do?

Remove your American Express Platinum as a payment option and re add it.

Does the credit work on UberEats?

Yes, currently it’s showing and working for UberEats.

Is the credit applied first, or will a gift card be used first?

You should be able to toggle the credits on/off. Uber discusses this here. or follow these steps:

  1. Pretend you are about to call an Uber
  2. The price estimate comes up, click on the Payment option where your last 4 of cc are displayed
  3. Your list of cards shows up. Scroll to the bottom and the credits appear, along with a toggle switch if you want to turn them off and pay with your card instead.

The issue with this is that it still groups all credits together (e.g Quicksilver credits as well).

Does this work for authorized users?

No, it will only work when the primary card is added to Uber. If you trust the authorized user (and you should if they are an authorized user) then you could just give them the primary card details to add into their own account.

Can the credit be used outside of the U.S?

No.

Can the credit used be in Puerto Rico?

Yes.

Can you buy Uber gift cards using the credit?

No they aren’t sold directly through the app so this will not work.

Can you get multiple credits on the same account?

Yes doesn’t seem to be any hard limit (useful if you have more than one Platinum variation). Multiple credits can also be applied to a single ride.

Do I have to use my Platinum card for Uber purchases?

No, you can use any card even if you’re using the Platinum credit for partial payment. E.g for a $30 ride you could use the $15 credit and then put the remaining $15 on your Chase Sapphire Reserve.

Do the first time use/referral bonuses stack with the American Express credit?

You can use both credits, might act slightly strange but should work out in the end.

What Timezone Is Used?

According to the fine print credits are valid until day of that month, Hawaii Standard Time. It looks like you receive the following months credit earlier than that though (some people saw $30 in credit available with only one card). Here are some data points on the double credit:

 



202
Leave a Reply

avatar
 

  Subscribe  
newest oldest most voted
Notify of
Sam
Sam

Requested metalcard, gonna get it on 31th!

Elias
Elias

Meh. I ordered an Uber at 1:05am EST and the credit was not there so I paid full price for the Uber.

At 1:08am the credit appears on the app…..

Mark O
Mark O

Chat amex and ask them to apply the credit – I bet they would do it as a one time thing

John
John

Just used the credit through UberEATS.

Combined with new user promo:

eats-dl64v

to get total $30 meal for free

Sara Logan
Sara Logan

remove this

Matt
Matt

I have some uber gift cards still left over on my account, the true test will be if the amex credits are applied first. I won’t know until april 1st but I’m expecting this to be an issue.

Jm
Jm

It looks like you can actually select the payment method (pay with a cc vs. use the credit). I have no credit except the $15 from AMEX so I can’t test.

William Charles

If anybody tries this, let us know. Creating a F.A.Q currently.

MontyFC
MontyFC

You can toggle credits as a payment option. I did that in Q1 so that my Freedom card is charged and not the leftover gift cards.

Here is the info from Uber FAQ – https://help.uber.com/h/a6f4507a-47d8-408d-bbc4-fee6398d5453

William Charles

Thanks adding to post

Tom
Tom

The Amex Platinum credit shows up with the rest of your credits, so toggling credits off also disabled the $15 Uber credit.

This page says that your credits are applied in reverse order, so the Uber one should go first.

V
V

had existing ~$50 from GCs. amex credit was used before touching the GC credit

not sure how prioritization would work with existing c1 QS credits, but if that’s trip-based, i’d imagine it’s used before the dollar-based amex credit

William Charles

Thanks V. Quicksilver isn’t trip based anymore, it’s a true credit that can be used over multiple rides.

thershope
thershope

I can confirm the same. My Amex Credit was used vs Uber Gift Card

murtuza

I have different experience when using UberEats. It used my gift card balance before using AMEX Credits.

Darvin Ray
Darvin Ray

when I have uber credits, and amex credits. the priority list goes: Uber Credit gets used first, then the $15 Amex Credit gets used second, then selected credit card third.

Melie C
Melie C

Matt same question here. I have an uber GC on my account but would like to have the amex card charged. I can not find any setting to set my card as the preferred payment of the ride.

Roberto
Roberto

I’m on Android and was able to toggle the credits on or off using the app (in the Payments section).

William Charles

The Platinum credits?

Roberto
Roberto

Yes, I am able to toggle the Platinum credits on/off. Here are the steps:
1. Pretend you are about to call an Uber
2. The price estimate comes up, click on the Payment option where your last 4 of cc are displayed
3. Your list of cards shows up. Scroll to the bottom and the credits appear, along with a toggle switch if you want to turn them off and pay with your card instead.

(This is on Android, not sure if the steps are the same of iOS)

Hope that helps!

Chris
Chris

On my android, you can only toggle on and off *ALL* the credits. There is no separate toggle for Platinum credits. My Quicksilver credits are grouped with the Platinum credits, which complicates things because the $15 quicksilver credit is only for a single ride. ARGH!

Other Chris
Other Chris

The quicksilver credits are no longer only applicable to a single ride, you can use them across multiple rides until the entire credit is exhausted.

Matt
Matt

You can’t toggle amex or uber credits right now separately; only both at once. However, it is a positive sign that at least they show up separately from gift cards. I assume if there are any problems it will be easier to fix that way.

V
V

you don’t need your amex plat to be charged (unless you’re trying to earn 2x MR?)

you just need to make sure credits are being applied to the trip. i also had uber GC credit on my account, and the amex credit was used ahead of it

Matt
Matt

^at least on my iphone right now. Maybe android has it right.

Roberto
Roberto

Ah sorry, I thought DoC was asking if credits could be toggled on/off in general, even if they were AMEX credits. Android has them grouped with my other credits as well. No way to tell which order they will deduct. (Previously I had a $10 courtesy credit from Uber and after my AMEX credits showed up today, I have a $25 credit, which can only be toggled on/off at once.)

EC
EC

Does this work if you’re an authorized user on an AMEX card? Or do you have to be the primary account holder?

William Charles

I was told primary cardholder only, can anybody confirm?

EC
EC

Thanks for looking into it. I’m an AU on Plat and I tried linking my card to my Uber account. It says that I can earn rewards points, but that’s all. It hasn’t given me any ride credits. Oh well, it was worth trying.

Curmudgeon
Curmudgeon

I added my wife’s Schwab Platinum card to my Uber account as payment and the credits are showing up on my Uber account.

I’m not even an AU on that account but she never uses Uber so I’d hate to see the credits go to waste.

Biggie F
Biggie F

Same question, and if this isn’t working for AUs, is there any workaround. I.e., I’m primary, but I don’t “do” Uber (have an account). When I am with spouse, who is an AU and who has Uber account/app on phone, is it possible to use the primary version of the card (with my name, alas) on her Uber account? Create a second account for me on her phone? [Jeez, Amex, thanks for making this benefit so useful for everyone.]

Rob
Rob

My wife and I have 2 separate Plats and I have no problems adding both my and her card to my Uber account.

William Charles

No, it will only work when the primary card is added to Uber. If you trust the authorized user (and you should if they are an authorized user) then you could just give them the primary card details to add into their own account

Biggie F
Biggie F

Got it, and thanks to you both. As a (heretofore) non-user of Uber (non-Uber user), I was unaware that the name on a credit card did not have to match the name on a Uber account. But apparently it does not, and adding my Amex Plat card to my wife’s Uber account generated a registration e-mail to me and a $15 potential credit on her account. We’ll make sure it works later today.

William Charles

Glad to help

Jack
Jack

Uber credit may only work in the US. It’s telling me it’s not available in my “region.”

sirtheta

Lol, you’re kidding me! An AF increase for the Uber credit and you may not be able to use it outside of the US??

Jake N
Jake N

That was pretty clearly reported when the news broke last month.

Elias
Elias

wow that sucks… my travel is mostly international

William Charles

US only

Jackson
Jackson

How will people who had applied prior to 3/30 get their uber credit if they had not received there cards yet?

William Charles

I’d contact amex directly.

ElBarto
ElBarto

Can you buy an Uber gift card using the credits?

William Charles

No they aren’t sold directly through the app so this will not work.

Ben
Ben

I just checked and it sure looks like I can buy a gift card for someone through the iPhone app. Looks like smallest increment is $25.

William Charles

You can try, but don’t think the credit will work.

Ben
Ben

I don’t use uber much so not really worth trying for me at this point. Just wanted to point out that their app will let you get them.

Thomas

Good Morning William, With the Uber Credit is it possible to buy Uber GC?

William Charles

No

Mark

This is a bit of a fucking liberty to require everyone to use the first $15 in 48 hours isn’t it?

bostonwalker
bostonwalker

my family together has 6 amex plat cards. Any trick to combine all uber credit into one account? Thanks.

Mark

Yeah, you add all six cards onto your account. Simple.

WL
WL

I asked CS this morning, you can only use one $15 credit at a time.

Dave
Dave

I’m not sure the CS will be the most reliable person to ask. Has anybody tried using multiple credits at once?

PedroNY
PedroNY

Yes, multiple cards work, and yes you can get $15×2=$30 off a single ride, and yes you can have a card that is not in your name (i.e. your spouse) added to your Uber account and yes all of them will work — at least it did for me today, and hopefully again tonight.

Cheers,

PedroNY

V
V

in the OP of the reddit thread, there’s an imgur link to an account’s payment page that shows multiple $15 amex credits. simply add the multiple cards (primary only, no AUs)

Brian K
Brian K

Has anyone found a list of cities that have Uber VIP? I’m in Boston and it doesn’t look like we have it here, but I can’t find a definitive list anywhere. I’m also wondering if we are based in a market that doesn’t have it, but travel to a market that does have it (like NYC), will we automatically receive Uber VIP?

Can anyone also provide a personal review of Uber VIP if you’ve used it/have it? Is it game changing or just slightly better?

William Charles

Will try to find out about this

Bill H
Bill H

Ok – I added my Plat Amex to my Uber app on my iPad. Got the confirmation and the credit appeared. Went to confirm it was all on my iPhone app and found out they were two different accounts. I deleted Plat card from iPad and added it to iPhone but the credit still shows on the iPad only. Anyone have a clue on how I can get the March credit moved? Once the card was added to iPhone version, I did get a confirmation that I’d activated the offer so I assume I’ll have them starting April.

Bill H
Bill H

In case anyone has the same problem, I did indeed get the credit for April on my preferred iPhone account.

AnthonyCM
AnthonyCM

The card just has to be linked, right? Meaning if I have a $40 ride, $15 will come from the AmEx credit and the remainder can be charged to any card, such as Chase Freedom (for next two days, anyway).

V
V

yep, no need to use the plat for actual uber charges. the amex credit is a benefit for simply linking the two

William Charles

Correct

Back to Top ↑