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ben
ben (@guest_707807)
January 17, 2019 15:43

I got my$100 credit. Umm, whats the min balance for the next 5 months for the clear connect account? Its paperless.

ben
ben (@guest_700574)
January 4, 2019 21:42

Its been 6 months and have yet to get paid. Who do i call and what do i tell them? I did the clear connect account.

shoreman
shoreman (@guest_700675)
January 5, 2019 07:43

Try Shawna Collins @480-403-7894 Monday – Friday 8 AM- 5 PM CST. When I called CS to inquire about my bonus, the matter was directed to Shawna, who called AND emailed me the same day. I had my bonus the next day. Not saying she’s the only one who could help you, but she went above and beyond for me!

ben
ben (@guest_702586)
January 8, 2019 16:07

i called 480 and got her answering machine. THen called 866-534-4482 and the rep will get back to me in a few days..
So, if theres no bonus, when i get my money out?

CK9
CK9 (@guest_746262)
April 9, 2019 11:45

Did not get my bonus….will give them a call

Dan - Legal Bank Robber
Dan - Legal Bank Robber (@guest_666286)
November 1, 2018 12:04

Wow its truly a miracle. After an unsuccessful cfpb claim and no luck calling in. My bonus just randomly posted October 31st. I called weeks ago and was told no bonus for me. I was ready to write it off as my first unsuccessful bank bonus.

Karsinogen
Karsinogen (@guest_661951)
October 23, 2018 12:56

Like I mentioned, I made the mistake of sending them a secured message. They quoted me the wrong terms (a direct deposit within 60 days) and made a ticket (which I still haven’t heard back about as of today).

I called in and spoke to a CSR rep who took a little bit of time to find the promotion but he escalated the ticket and said I should hear something back in 24-48 hours.

I got another call on 10/19 and they said the promotions department was looking into the issue and I would hear back within 24-48 hours again.

I received that call this morning that my bonus will be deposited tomorrow, 10/23. So success!

Onsale
Onsale (@guest_662278)
October 23, 2018 23:15

I have a similar situation. I met the terms, but got no bonus. Called and emailed. They are supposed to review this on 10/25/18. This must be how they keep the payouts low.

Tony
Tony (@guest_660045)
October 18, 2018 22:11

Successful TX DP:
6/25/18 Applied and Approved
7/3 Bill Pay to gas company
10/3 90 days passed, no bonus

10/17 Called in. Spoke to 4 representivies for a total of 2 hours. One said I needed a direct deposit, I said the terms didn’t say that, he eventually hung up. Next didn’t know anything. Third was very helpful, transferred my to Online Banking Services (they actually run the promotions). Final rep was super helpful, kept asking if I had the targeted email. While I was “looking” for the email, she found the promotion and verified that I met all the requirements. She sent my case to escalations and said I would get a call soon.

10/18 Recieved a call. Said I met all the requirements and that it would deposit into my account by tomorrow. Even gave me a direct number.
10/18 $100 Interest Adjustment Posted

NO Hard pull, btw.
Even though it required a little more effort, I made $100 for <3 hrs of work.
Thanks, DoC!

bax
bax (@guest_657980)
October 15, 2018 21:32

Got a pay 3 $10 bills and get $50 bonus offer via email. Still waiting on the previous $10 bonus offer for paying 3 $10 bills.

Frito Pendejo
Frito Pendejo (@guest_690188)
December 13, 2018 09:32

same, and some other promo for bringing account balance to over $100. Nothing received yet. These guys aren’t worth the effort

EO
EO (@guest_657769)
October 15, 2018 15:29

I called them on Friday since I was past 90 days of qualifying. Just received a friendly call from a CSR telling me the $100 will be posted to my account within 24 hours. Told me to call back if that if it does not happen. FYI, I opened a ClearConnect checking account.

Dan - Legal Bank Robber
Dan - Legal Bank Robber (@guest_657624)
October 15, 2018 12:07

Filed a cfpb complaint they said since I opened a ClearConnect Checking account and not a ClearChoice Checking account I am not eligible for the bonus. This is beyond ridiculous.

EO
EO (@guest_657815)
October 15, 2018 16:46

Did you try calling them before filing the cfpb complaint?

Dan - Legal Bank Robber
Dan - Legal Bank Robber (@guest_657966)
October 15, 2018 21:05
  EO

No I used SM and got so frustrated I turned to cfpb. I just called tonight and they opened a ticket regarding it and am told I would hear back within 24-48 hours.

EO
EO (@guest_657988)
October 15, 2018 21:43

My guess is you will get the $100 after a couple of days. Mine just posted as promised tonight. Their phone reps have way more authority than whoever responds to the online messages. I know this because when their online rep told me it was impossible to reverse the paper statement fee (because I forgot to sign up for online statements), a 2 minute phone call did the trick.

MikeTheCreator
MikeTheCreator (@guest_659614)
October 18, 2018 11:16

they said the same thing to me this bank is a joke

JasonTR
JasonTR (@guest_654238)
October 8, 2018 16:51

I talked to these jokers over the phone today. After about a 30 minute call and multiple holds, they said my account shows it was opened In Branch and not online, which is required for the bonus. I informed them I had never set foot in one of their branches before. They are now escalating to a specialist and I am supposed to hear back within 2 days. I also told them if it did not get resolved I would be filing a complaint.

JasonTR
JasonTR (@guest_655673)
October 11, 2018 11:17

Last update for anyone interested. I finally received the bonus today. It took a couple of escalations and whatnot, but it turns out their system showed I had opened my account in branch as opposed to online. The requirements for this stated it had to be opened online. I have never set foot in one of their branches and explained this to them. They looked into it, and I received a call back late yesterday saying the bonus would be deposited today, and it was.

So, if you have yet to receive the bonus, call them. Talk to someone. Chances are it could be something similar.

MikeTheCreator
MikeTheCreator (@guest_655739)
October 11, 2018 12:19

Lol i just called them they said the same thing hopefully i get the bonus just like you thanks man.

FYI DO NOT MESSAGE THEM ON THEIR WEBSITE YOU WILL GET NOWHERE, THEY ARE A BUNCH OF IDIOTS.

Karsinogen
Karsinogen (@guest_655815)
October 11, 2018 14:28

I made this mistake and they quoted me back a set of requirements that include a direct deposit within 60 days instead of a bill pay.

Onsale
Onsale (@guest_655834)
October 11, 2018 14:55

Can confirm, they are idiots, especially via email.

JasonTR
JasonTR (@guest_651443)
October 4, 2018 09:24

Been exactly 90 days today for me. No bonus yet. I contacted them a few weeks ago and they noted the bill pay I made and said they had 90 days to pay out the bonus. I contacted them again today. We will see what happens.

MikeTheCreator
MikeTheCreator (@guest_652344)
October 4, 2018 16:33

same i messaged them today lets see how this goes lol

Dan - Legal Bank Robber
Dan - Legal Bank Robber (@guest_653066)
October 5, 2018 12:11

>90 days, I contacted them as well might just open a cfpb claim.

Dan - Legal Bank Robber
Dan - Legal Bank Robber (@guest_653079)
October 5, 2018 12:32

Also worth noting to anyone who did this bonus and to  William Charles  Chuck the early account closing fee is $25 and its 180 days not 365. I have uploaded screenshot to show you.
https://imgur.com/a/2E7gO8P

Onsale
Onsale (@guest_653338)
October 6, 2018 00:22

I don’t think the imgur link is working.