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Lee
Lee

Indiana resident. Opened account on 11/23, Chase transfer on 12/4, Elements Financial transfer 12/7, employer DD 12/28 & 1/11. Still no GC.

Arnie
Arnie

This is good to know since there are no DPs listed on the Bank Bonus Posting Times page.

Looks like for you, a bare minimum of 6 weeks or so (counting from your 12/28 employer DD).

I opened account 1/4, employer DD 1/18. So about 4 weeks, nothing yet. I keep thinking I’ll mistake the envelope for junk mail and toss it.

Lee
Lee

GC received March 1!

Arnie
Arnie

Thanks for the update! I’ll look for mine within the next 2-4 weeks.

Ray
Ray

Did you ever receive your giftcard? I opened in December and my employer DD posted at the end of January which has been over 60 days ago. Still no GC. Will contact them if I don’t receive it soon.

Jim
Jim

Withdrew my balance, waited ~20 days. Noticed the account doesn’t even appear in my online profile anymore, but called in to close. The phone rep verified my identity and spoke to the back office and said they’ll process the closing right away, no need for anything written.

Science!
Science!

The same situation. After I cleared off my balance, the account on longer appeared in my profile either. But I could see it under one tab (can’t remember) one month ago. However, I couldn’t even log in to the account today. Probably it was closed already..

John
John

Anyone know how long after closing an account until you can open another? I just closed mine in November and don’t see anything about elapsed time in their disclosure.

dudeious
dudeious

data point on closing account following Gadget tip to fax letter. was able to close with no balance. after about 2 weeks since fax sent. only had account open for 60 days.

MoreSun
MoreSun

How long to close after fax sent? Notarized? Did you send to the main number listed here that others did?

Jeff G
Jeff G

Any more updates on all of you who closed the account? Theory, Gadget, JuicyJosh

JuicyJosh
JuicyJosh

Pretty sure they closed my account when it was zero balance for a couple days. I still faxed and mailed and notarized letter with all their BS requirements for C.Y.A. purposes. Didn’t want an account fee messing me up.

Jeff G
Jeff G

Thanks. Mine doesn’t close until early next month, but damn, sure sounds like it took you all some effort to close.

Gadget
Gadget

Faxed my non-notorized homemade closure request letter w/ front of d l. The next day I lost the ability to see my acct from my 1st Source online banking. I meant to call to verify, but been busy.

B Laddy
B Laddy

I zeroed out my account and after a few days it was no longer viewable in online banking…called up and CSR said it was placed in “temporary closure” status. If no activity for a month, it closes permanently. Verified that I will not be charged any fees, so I’m considering this one closed.

dudeious
dudeious

another data point for SCHWAB brokerage counting as DD.

Theory
Theory

I called to close this account, and they said I can’t do it over the phone. I either need to stop into a branch (out of state) or send mail to their corporate address requesting the account to be closed (including my account number, last four of my SSN, and what I’d like to be done with any remaining funds).

The address to send to is:

1st Source Bank
100 N Michigan St
South Bend, IN 46601

Theory
Theory

Well, that didn’t work. Apparently, I actually need to send the letter to the address of the branch I opened the account at, not the central address I was given. I ended up verifying that I could fax it, and was told I also needed to include my photo ID and my signature on the faxed letter. Yeesh.

Gadget
Gadget

Before opening this page, I called to close my account, and first they wanted me to go in branch, but I am out of state and opened online. So, they gave me a PO Box address to close the account.

1st Source Bank
PO Box 1602
South Bend IN 46634

Said letter needs to have name, address, acct number, and last 4 of SSN, where you want funds transferred to, and SHOULD be notarized. Nothing about a photo ID.

And I assumed since they wanted mine notarized, that fax is probably not accepted? I might call again and ask. Or maybe I will fax to the main fax number (574-239-4388) on the website and see if I catch a break. I already zeroed the account.

Gadget
Gadget

William Charles In ref to acct closure, Fax letter worked. I can login to online banking, but now account is not showing up and can’t even access online statements. I will call in a couple days to verify if I don’t get a letter in the mail. My fax letter included the requested info, was not notarized, and had scanned the front of my DL with the letter next to my closing signature, based on Theory’s comment.

Theory
Theory

My account was also no longer available online the day after I faxed in my request.

I received the check in the mail today (1 week later) for my remaining balance of $500, except that there was a nondescript “fee” of $5 deducted so the check was for $495.

I’m debating whether to call about the $5 or just be done with it. I imagine it’s some kind of statement fee (though I didn’t receive a full statement with the check) though I could not find anything really applicable on their very brief fee schedule that I googled.

JuicyJosh
JuicyJosh

Gadget Theory Funny we all are doing this at the same time. Got same thing upon my call. blah blah blah send notarized letter. Havent got around to it yet. Tried to sign in a couple days ago and noticed the account is no longer available. I have already zeroed it out. Think letter still needed?

Gadget
Gadget

Very possible they are “cleaning up” after a bunch of us are at 180 day mark. I am going to wait a few more days to call if I don’t get something in writing to verify it is fully closed. Most banks mail a final statement, or a letter, but them closing out our account access doesn’t alleviate our responsibility for the account.

Gadget
Gadget

Some banks charge a fee to mail a check, but I couldn’t find it in writing anywhere for 1st Source. I think it’s no accident you got shortchanged… but it’s certainly not clear why. Mailed statement fee is $5, as is a “dormant account”, but usually that’s after a year of inactivity.

You could call, but probably a waste of time. Recommend zeroing the account after the most recent statement, next time….

Theory
Theory

Yep, I’ve decided not to call and accept the loss. My latest hunch is that since my balance was sent via “treasurer’s check”, which the rep said was required, and is why they needed for a photocopy of my ID, has a $5 fee attached to that kind of check.

I considered zeroing the account first, but was worried about it because I was on the $500 minimum average balance version, and I thought they charge a monthly fee for that last month (since they got squirrelly with fees when I switched my account type).

Onto the next one!

MoreSun
MoreSun

I’m rolling the dice as well and trying this number. I called and they said they’d send an email with the info and it said to fax the notarized letter to a different number. I’d like to avoid the notarized part so I copied you and we’ll see what happens. (I used a free trial from Ring Central as I don’t have a fax machine and it says it sent it but idk having never used this service before.)

Gadget
Gadget

Should be fine. Your account access will be gone by Friday. D/L online statements now if you care.

MoreSun
MoreSun

Darn, they might not accept this anymore. My account access is live and my Dec statement just closed (on the expected date, despite $0 balance). I’ll give it another day. The email I received with the other fax number said my letter MUST (caps theirs) be notarized. I’ll try sending this non-notarized id version to the other fax number and see if that’ll close it.

Gadget
Gadget

Did you include a copy of your driver’s license? I purposely pasted mine right next to my signature so they could see a match.

MoreSun
MoreSun

Yes I did. Same way.

clyn6
clyn6

Printed coupon from 1st source website and took in branch to open account. Opened 5/9/18 with $50 cash – no CC funding allowed at this branch. Also this branch said I needed 5 debits, which I did. First DD from my employer posted 6/1/18, and the DD have continued every 2 weeks. It has now been 96 days since first DD and no Gift Card. This is a local bank for me, and I followed all the requirements. After 81 days from Direct Deposit I tried a online chat and was told to go the branch where I opened it. They said no call marketing at corporate office. I called there and the person there was supposed to check on it and call me back. I called again today (1 week later) and left a voicemail saying it has now been more than 90 days since DD and still no card. My husband answered a phone call this evening 9/5/18 and it was the manager from the branch where we opened the account. She said corporate had decided to decline my bonus, and that she would call them and try to change their mind. I will give it a few days and call that manager back. I don’t see how they can legally deny me from this bonus.

Superchurn
Superchurn

interesting…wife in a similar position.

Opened 5/23/18
1st employer DD done on 7/13/18

the terms only specify $50 at account opening, and “set up and make an ACH direct deposit of at least $250 from a paycheck, pension, government benefit, or 401k or IRA required distribution to the account, each within 65 days of account opening”

she only had 1 DD payment post, but that is still fulfilling the requirements, and 60 days from DD date is 9/11/18, so 2 days late already.

Given your DP also, i’m tempted to just wait another week for time to get the mail delivered then go CFPB directly and not screw around with phone tag/other BS

Clyn6
Clyn6

How are you avoiding the monthly fee if no direct deposit?

Clyn6
Clyn6

Corporate denied me because my name is on my mother’s account at this bank. I explained that is not my money, she is 83 years old and a widow so she wanted me to have access in case of an emergency. When I first went to open the account they told me this, but suggested I have my husband open the account in his name and filled out the paperwork in his name, which we did. The manager then said I could be added to his account. I questioned if this would stop the bonus and she said she called and asked and was told no. But corporate did block for that reason. The bank manager called corporate and explained the other account was not my money but they would not budge. She then went to her district manager and said he OK-ed it. I did get a gift card in the mail but I am wondering if the bank manager paid for it. It was hand written by her (address and note) and It is a vanilla Visa variable amount (up to $500) like I get at CVS. The bank info said it would be a MasterCard GC. So I am concerned that she may have paid for this out of her own pocket, which is not right. 1st Source Bank screws people over again.

Brian
Brian

Did anyone successfully get a second bonus for DW/DH/SO/P2?

JuicyJosh Gadget Dan CreditGuy1234 Theory

JuicyJosh
JuicyJosh

Didn’t try. The opening process was enough for me to keep this P1 only along with DPs on out of state crackdown.

Brian
Brian

Gotcha

Gadget
Gadget

JuicyJosh hit the nail on the head. It’s a small bank. As I recall, one girl (Carissa I believe) processes the new account sign-ups. They caught on to us, the creative Internet people and are fixing the mistakes of the past. I can’t justify moving my SO to Indiana for $300 in gift card. Plus, in the terms, there is a household limit. I’d ask someone local if they beat the household limit.

For those that do get the rewards card… reminder: a great way to get full function out the the card is to use it to pay cable/phone/cell… or maybe insurance. I know it’s not exciting… but that just saved your bill-pay bank account a $300 hit and didn’t spend a cent in fees (usually).

NN
NN

opened 5/8/18 from out of state
Used Cap1, Discover but didn’t seem to work
Real DD 6/30/18
Gift card received 8/20/18