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H
H

They forgot to send me 1099int for this $200 until June 2019. Then they gave me another $200 for the inconvenience…

P L E A S E M A R I A!!
P L E A S E M A R I A!!

I tried chatting in January about my $200 bonus and the chat person told me NO because it was ACH. I then used secure message and I just saw they added it as a $200 credit to my account today.

I was not targeted, only tried because of Doc’s post. Got it!

sonia
sonia

im in the same situation and they won’t give me my bonus. what did you say to them? thanks!

BJ
BJ

For those who haven’t received their $200 bonus yet, use online chat or call Schwab. I had to follow up a few times, but eventually I received the $200 bonus.

anthonyjh21
anthonyjh21

I received this bonus yesterday despite opening my account a day after reading this post. I was already leaning towards it (to get the amex platinum for 1.25 MR).

11/15 – opened brokerage and checking account.

12/7 – $100 brokerage posted despite the fact that I screwed up and forgot to be referred. Had to have it manually added.

12/7 – Asked if I could be added to the $200 direct deposit promotion. Was given an email with the terms, accepted through chat. Nothing else received or confirmed.

12/15 – $2.5K ACH to trigger DD

2/4 – The 1/31 date passed so I went to live chat and asked when to expect the bonus. Was told that from what they see I wasn’t eligible. I referenced the chat from 12/7 and the email T&C confirmation and they confirmed they had it on their end as well and escalated with the promotions department who would be in touch with me after reviewing everything.

2/9 – $200 checking DD bonus issued as “Customer Service Gesture.” Hadn’t heard anything since 2/4 so I wasn’t expecting much here.

All in all I have to say that Schwab has made a good impression on me going forward. Between competent customer service readily available through chat and an easy to use website there really weren’t any hassles or complaints. The fact they issued the $200 checking bonus was the cherry on top.

HZ
HZ

Was not posted on 01/31. Called CS rep on 02/01 and the rep said they will investigate and response in 5~7 bus. days. The same CS rep called on 02/08 saying that I did quantify and the bonus will be posted on “tmr”. $200 was posted today (02/09). Very nice bank.

Sparky
Sparky

$200 posted on 1-31-18. Description- Customer Service Gesture. Opened account in 12-17. I also received the $100 bonus as well on 1-8-18. I had asked for the $200 promotion to be added to the account in December a week after opening the account. $2500 transfer from TechCU for the $200.

Paul
Paul

Did not post. Chatted with Schwab support, said promotion was only for those who received the email. Oh well.

Ian
Ian

The $200 bonus did not post to my account yesterday, so I initiated an online chat this morning. The first agent I chatted with told me that they could not see any checking account on record (incredibly odd). They then transferred me to another agent (who apparently could see my checking account), and they said they could not find the promotion on my record, so they had to dig through old online chat transcripts to determine that I was indeed registered for the promotion. I was then told that I did not meet the direct deposit criteria for the promotion (I did). Now the case is getting escalated to the Products and Promotions team. Not sure if anyone else got this run-around.

Either way, as per usual, the Schwab team was incredibly professional throughout the entire process, promising follow-up by the end of the day on Friday, even if there was no update on the escalation. Here’s to hoping it all works out in the end.

Zeyu Wang
Zeyu Wang

did you got back from promotion team?

Ian
Ian

Yes, the Schwab CS rep I chatted with followed up with me both on Friday and Monday. The promotions team verified that I indeed met the conditions of the promotion and said I would receive the $200 deposit this Friday, January 9. I’ll provide a further update when I have something more to share.

HZ
HZ

Same feedback from CS rep here. Called me yesterday saying I’d get the bonus posted today. Haven’t received it tho.

Jim
Jim

Same here, unfortunately. Feb 9th was to be the revised pay out date…

Ian
Ian

My $200 bonus posted today, sometime in the last hour or two (it wasn’t posted as of mid-morning). Good luck to those who are also waiting!

Nameless
Nameless

200 posted today!

S
S

The $200 bonus just posted to my account. I did not contact CSR beforehand to confirm eligibility and just set up direct deposit in case it would be automatically applied. I had just about given up home when I got the following email:

You did it—you earned $200. Congratulations and thank you for participating in our Schwab Bank High Yield Investor Checking® cash offer. We hope you discover all the great benefits of your investor checking account and find that it makes your life easier.

Your $200 will be deposited into your investor checking account by January 31, 2018.

Jim
Jim

No $200 for my and my family members’ accounts yet.

Did a quick chat and said it should credit by end of day, else contact them again tomorrow…