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Jo
Jo (@guest_1130216)
January 19, 2021 11:25

I applied on the last day of the promotion 1/15 and my application went being reviewed for a couple of days. When it was finally approved on 1/17, the promotion has already ended. Will I be qualified for the bonus? Any DP will be appreciated. Thx.

Jo
Jo (@guest_1130225)
January 19, 2021 11:42
  Jo

sorry pls ignore the above post. Wrong dates.

007
007 (@guest_406202)
May 14, 2017 11:49

FYI, just closed Citi Basic checking account with $1600 via online message. They will mail balance as check, which is what I requested. In case this DP is helpful to anyone (I realize people are ACH’ing out their balance and closing without fees, but I don’t want to go below minimum just in case).

007
007 (@guest_409715)
May 23, 2017 20:32

Check received. Ended up being $800 moneymaker due to Citi s incompetence but def a lot of work (vs Chase for $500) secure messaging for every step and finally filing cfpb.

Ike
Ike (@guest_400218)
May 3, 2017 14:18

Got $400 bonus. Thank you Doc!

Matt
Matt (@guest_375328)
March 23, 2017 01:47

Ok openned account 10/28 received bonus 03/22. That’s about 5 months after opening. Not acceptable. For those following the attempts at my recovering the bonus I called citi this morning to verify once more that they received the 2nd W9 form as I was told the first one not filled out correctly which is citi banks first lie. The rep I spoke to today said no, they did not receive the new W9 form I sent in that’s lie # 2 . I said I sent it priority mail with tracking number which shows delivery and accepted by citi bank I was put on hold. After 30 min wait rep tells me they have it but looking over my account there is no bonus code associated with my account this is lie # 3 . Thankfully I have the code which I repeatedto rep. Rep informs me there is no such code. Lie # 4. I had a friend sit in with me that openned the same account I put him on the phone conference call and had rep check his account as he already received the bonus after a very hard fight. The rep finds the code and says she applied it to my account and will put my request for bonus under dispute which will be an additional 30 days. At this point I ask to speak to a supervisor as I was told the previous week by a supervisor that only thing holding up bonus was the W9 for and once that is received bonus would be posted . Lie #5 . New supervisor gets on the phone I go through The whole 5 month story again, she puts me on hold to see if she can push the bonus through … another 30 min hold she comes back with that department is not open lie # 6. and she will call me when she gets a hold of them on my behalf. At this point I threaten to file a report with CFPB . After 3 hours I get a call back saying my bonus was deposited into my account. She also mentioned she will make a report of my difficulty and issues I have had to deal with trying to secure my bonus. Lie # 7 Here are tips for those still waiting for your bonus If they request a W9 form send it priority mail with tracking number so they can’t dispute received. Have bonus code…..do not lose this you will need it. Don’t assume it’s been applied to your account. Ask to speak to a supervisor and try to pin them down on a date , ask them for their name and employee # Inform them that if bonus is not deposited into your account by said date you will file a report with CFPB Do not give up, be a pest . They are trained to separate you from that bonus. It’s a daunting task and they are hoping you will give… Read more »

Matt
Matt (@guest_373822)
March 20, 2017 21:13

Update. called Citi Bank they said they still don’t have my W9 form, ummm wrong, I sent it priority mail with tracking number, at my cost of 12.95 when I gave this information they put me on hold , after 30 mins the phone line went dead. Need to call back tomorrow.

Ken McClure
Ken McClure (@guest_373919)
March 20, 2017 23:49

CFPB. That’s probably your best bet now if they continue to stonewall.

Matt
Matt (@guest_373263)
March 20, 2017 09:21

I took a peek at citi banks facebook page and looks like they are getting complaints for variety of reasons, from bad customer service to charges of fraud. This looks really bad for citi bank. Not sure how they get away with all this.

Senthil
Senthil (@guest_372576)
March 18, 2017 16:06

I opened the checking account last year and received 400$ promotion and closed in dec 2016. I want to open the account again for the 300$ promotion.
The bank rep told me that customers will be eligible for promotion only once in two years.
Is this true?
I dont see this info in the citibank website. Can any one confirm.

Dave
Dave (@guest_373251)
March 20, 2017 08:50

Someone needs to school that rep:

“To be eligible for this offer, you must not currently have a consumer checking account with Citibank or have been a signer on or owner of a Citibank consumer checking account in the last 60 days.”

If you apply, be sure to screencap every page, and every bit of the fine print.

Matt
Matt (@guest_371832)
March 17, 2017 06:16

On a side not, I opened a Discover Bank account, my bonus was in within 3 weeks of opening , no begging , no pleading, I just logged in one day and it was there. The same thing Citi Bank could do if they so choose. I was so impressed by Discover Bank, not only the fact that they delivered what they promised but decent interest rates as well I decided to kept the account opened, the exact opposite of what I will do with Citi Bank.

Matt
Matt (@guest_371831)
March 17, 2017 06:08

I agree, it’s worth it IF they pay off, if not is simply just torture. We as customers should not have to beg and plead with them to honor a bonus offer they themselves made. As you can read in my previous comments, every time I get them to admit I have everything covered they will make something up to prevent me from the bonus , and once I had that issue resolved up popped another one,. It like an endless game of Donkey Kong, but without the enjoyment.
At some point you have to put a value on your own sanity, of course Citi Bank wants you to give up out of frustration and at point it becomes a battle of the wills. Who will outlast each other? I will say though what they are doing by stringing folks along is not only unethical it is borderline illegal.

Matt
Matt (@guest_371830)
March 17, 2017 06:04

I agree, it’s worth it IF they pay off, if not is simply just torture. We as customer should not have to beg and plead with them to honor a bonus offer they themselves made. As you can read in my previous comments, every time I got them to admit I had everything covered they would make something up to prevent me from the bonus , and once I had that issue resolved up popped another one,. It is endless.
At some point you have to put a value on your sanity, of course Citi Bank wants you to give up of course out of frustration and at point it becomes a battle of the wills. Who will outlast each other? I will say though what they are doing by stringing folks along is not only unethical it is always borderline illegal.